At Insight IT Training Institute, we are committed to helping you achieve your career goals efficiently and effectively. Whether you’re looking for a new job, a promotion, or a career change, our Microsoft Dynamics 365 CRM Training will provide you with the skills and knowledge needed to succeed in customer relationship management, sales, marketing, and business analytics. Join us today and take the next step in advancing your career with Dynamics 365 CRM and expert-led training.
Microsoft Dynamics 365 CRM Training in Hyderabad





Welcome to Microsoft Dynamics 365 CRM Training IN HYDERABAD
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Microsoft Dynamics 365 CRM Training in Hyderabad
Learn Microsoft Dynamics 365 CRM Course from BEST SERVICENOW TRAINING in Hyderabad - Insight IT
Learn Microsoft Dynamics 365 CRM Course from Best Microsoft Dynamics 365 CRM Training in Hyderabad - Insight IT
Best Microsoft Dynamics 365 CRM TRAINING in Hyderabad - Insight IT
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Microsoft Dynamics 365 CRM Training IN HYDERABAD - Hyderabad
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About Microsoft Dynamics 365 CRM Training in Hyderabad
At Insight IT Training Institute, we offer comprehensive Microsoft Dynamics 365 CRM Training in Hyderabad to equip you with the skills needed for success in modern customer relationship management. Our training covers essential topics like sales management, marketing automation, customer service, lead management, and analytics, providing you with a clear understanding of how Dynamics 365 CRM can help businesses optimize their customer interactions and drive digital transformation.
Our courses are taught by experienced Microsoft Dynamics 365 professionals who bring real-world expertise to both our Microsoft Dynamics 365 CRM Offline Training in Hyderabad and Microsoft Dynamics 365 CRM Online Training in Hyderabad. With a perfect blend of theoretical knowledge and hands-on practice, you’ll learn how to leverage Dynamics 365 CRM tools and applications, preparing you for the job market. Whether you’re a beginner or looking to enhance your skills, our courses are designed to support learners at all levels and ensure you acquire the knowledge required to excel in customer relationship management.
We also provide Placement Assistance, helping you connect with top companies across various industries, offering you the best opportunities to jumpstart or advance your career in Dynamics 365 CRM. Sign up for a free demo at Insight IT Training Institute and take the first step towards mastering Microsoft Dynamics 365 CRM with expert guidance.
At Insight IT, we offer the following training modes:
Microsoft Dynamics 365 CRM Online Training in Hyderabad
Microsoft Dynamics 365 CRM Offline Training in Hyderabad
Microsoft Dynamics 365 CRM Fast-track Training in Hyderabad (Weekend Batches)
All of our Microsoft Dynamics 365 CRM Training in Hyderabad comes with 100% Placement Assistance at Insight IT Training Institute, Hyderabad.
Microsoft Dynamics 365 CRM Training in Hyderabad Course Details
Course Name | Microsoft Dynamics 365 CRM |
---|---|
Trainer Name | Amar - Microsoft Dynamics 365 CRM Industry Expert Trainer |
Experience of Trainer | 10+ Years |
Mode of Training | Online Training |
Course Duration | 45 Days |
Call Us | +91 739 622 8757 |
Mail Us | Insightit.in@gmail.com |
For Demo Class Details | Enroll the Microsoft Dynamics 365 CRM Course at Insight IT |
What is Microsoft Dynamics 365 CRM?
Insight IT Training Institute offers Microsoft Dynamics 365 CRM Training, designed to teach you how to leverage Dynamics 365 CRM to optimize customer relationship management, improve sales, and enhance marketing and customer service processes. Microsoft Dynamics 365 CRM is a powerful platform that helps businesses manage their customer relationships effectively, ensuring smooth operations and better decision-making.
In our Microsoft Dynamics 365 CRM Training in Hyderabad, you’ll learn how to work with the Dynamics 365 CRM platform and its key features. This includes managing sales processes, automating marketing campaigns, enhancing customer service, and handling lead management. We focus on hands-on experience, so you’ll be able to apply what you learn to real-world CRM challenges.
Whether you’re new to Microsoft Dynamics 365 CRM Training or looking to enhance your skills in customer relationship management, our training prepares you to tackle complex CRM challenges and help businesses achieve greater customer satisfaction, efficiency, and growth.
Learn Microsoft Dynamics 365 CRM Course at Insight IT
At Insight IT Training Institute, we offer specialized Microsoft Dynamics 365 CRM Training in Hyderabad, designed to help you develop the essential skills for managing and optimizing customer relationship management processes. Dynamics 365 CRM is a comprehensive platform used by businesses worldwide to streamline sales, marketing, customer service, and lead management, ensuring smoother operations and better decision-making. Whether you’re a beginner or an experienced professional looking to enhance your expertise, our Microsoft Dynamics 365 CRM Training is tailored to suit your learning needs.
Our Microsoft Dynamics 365 CRM Training in Hyderabad covers key topics such as sales management, marketing automation, customer service processes, lead management, and business analytics. The training is led by experts with real-world experience, ensuring you gain a practical understanding of how to leverage the platform to optimize customer relationship management operations. You’ll learn how to manage sales pipelines, automate marketing campaigns, and improve customer service, ultimately helping businesses enhance their overall customer experience and growth.
By the end of the program, you’ll have the skills and confidence to tackle CRM challenges in any organization using Microsoft Dynamics 365 CRM.
Sign up for a Free Demo at Insight IT Training Institute, the Best Microsoft Dynamics 365 CRM Training in Hyderabad, and take your customer relationship management skills to the next level.
We Provide Microsoft Dynamics 365 CRM Training Services to Accelerate your Career Growth and Development at Insight IT
Quality Training
Software Training

Industry Expert Trainers
Hands on Experience
Mock Tests
Interview preparation
Course Completion Certificate
Placement Assistance
Microsoft Dynamics 365 CRM Course Content at Insight IT
The Microsoft Dynamics 365 Training in Hyderabad at Insight IT Training Institute covers a wide range of topics designed to help students master customer relationship management using Microsoft Dynamics 365 CRM. While the course structure may vary, here’s an overview of the main topics typically included in the Microsoft Dynamics 365 CRM Functional Course and Microsoft Dynamics 365 CRM Technical Courses:
Microsoft Dynamics 365 CRM Functional Consultant Course Content
- What is Dynamic 365.
- Getting familiar with the versions of Microsoft Dynamics 365
- Dynamics 365 and PowerApps
- Online D365 vs On-Premises D365
- Creating a Trial Account
- Introduction to Admin Center
- Review the System Settings area
- Overview of environment and its type, Tenant, Security group
- Creating Solution and Publisher
- Creating App and Sitemap
- Customizing an Existing Entity
- ER Modeling
- Overview of entities and types of entities
- Types of attributes in entities
- Types of view in D365
- Types of Form in D365
- Introduction to Relationships
- Review the different Relationship Types
- Understand Relationship Behavior
- Sub grid in D365
- Composite field,
- Calculated field and
- Rollup field
Introduction to Business Rules
Demo on Business Rules
Scope of Business Rules
- Introduction to Security
- Users and Ownership
- Business Units
- Introduction to Security Roles
- Sharing feature in Dynamics 365
- Owner Teams
- Access Teams
- Field Security
- Introduction to Hierarchy Security- Manager
- Hierarchy Security- Position
- Overview of Business Process Flows (BPF) in Dynamics 365
- Creating and Customizing Business Process Flows
- Industry-specific examples of BPF
- Overview and benefit of Workflow in D365
- Types of workflows: Real-time vs Background
- Configuration of child and on-demand workflows
- Configuration of wait condition in workflow and parallel workflow
- Industry specific examples of workflow
- Introduction to Power Automate
- Integrating Power Automate with Dynamics 365
- Error Handling & Optimization
- Real-World Use Cases & Best Practices: Approval scenario
Chart and Dashboards
- Data Import Wizard
- Data Import Wizard Advanced
- Duplicate Detection Rules
- Duplicate Detection Jobs
- Introduction to Auditing
- Data Import Template
- Email Template
- Document Templates
- Languages
- Field Translations
- Unmanaged VS Managed Solution
- Deleting a Solution
- Patching a Solution
- Cloning a Solution
- Deployment of Managed Solution
- File Attachment
- SharePoint Integration
- OneDrive Integration
- OneNote Integration
- Sales Life Cycle
- Convert Activity Records to Leads
- Work With Opportunity
- Quote Management
- Working With Order
- Working With Invoices
- Working with the Product Catalog
- Overview Of the Service Module
- Create And Maintain Case Record
- Routing Rules
- Queue Management
- Working With SLA (Service Level Agreements)
- Working With Entitlement
Microsoft Dynamics 365 CRM Technical Consultant Course Content
- What is Dynamic 365.
- Getting familiar with the versions of Microsoft Dynamics 365
- Dynamics 365 and PowerApps
- Online D365 vs On-Premises D365
- Creating a Trial Account
- Introduction to Admin Center
- Review the System Settings area
- Overview of environment and its type, Tenant, Security group
- Creating Solution and Publisher
- Creating App and Sitemap
- Customizing an Existing Entity
- ER Modeling
- Overview of entities and types of entities
- Types of attributes in entities
- Types of view in D365
- Types of Form in D365
- Introduction to Relationships
- Review the different Relationship Types
- Understand Relationship Behavior
- Sub grid in D365
- Composite field,
- Calculated field and
- Rollup field
Introduction to Business Rules
Demo on Business Rules
Scope of Business Rules
- Introduction to Security
- Users and Ownership
- Business Units
- Introduction to Security Roles
- Sharing feature in Dynamics 365
- Owner Teams
- Access Teams
- Field Security
- Introduction to Hierarchy Security- Manager
- Hierarchy Security- Position
- Overview of Business Process Flows (BPF) in Dynamics 365
- Creating and Customizing Business Process Flows
- Industry-specific examples of BPF
- Overview and benefit of Workflow in D365
- Types of workflows: Real-time vs Background
- Configuration of child and on-demand workflows
- Configuration of wait condition in workflow and parallel workflow
- Industry specific examples of workflow
- Introduction to Power Automate
- Integrating Power Automate with Dynamics 365
- Error Handling & Optimization
- Real-World Use Cases & Best Practices: Approval scenario
- Why custom coding is required.
- Understand architecture of D365 web service
- Installation of Visual studio 2022
- Development of Custom Workflows
- Deploying Custom Workflows
- Debugging Custom Workflows
- Using Assembly Versioning in Custom Workflows
- Understanding Plugin Pipeline
- Plugin Messages
- Hello World Plugin - Preparing Project Template, Code, Deploying and Testing
- Reading Data from Primary Entity in Plugin
- Second Plugin - Creating a Task using Organization Web Service
- Third Plugin - Duplicate Check Plugin Development
- Debugging Plugins
- Custom Action - Fourth Plugin which triggered on custom event
- Images in Plugin
- Impersonation in Plugins
- Pass data between plug-ins using Shared Variables
- Understanding Context.Depth in Plugin
- Plugin Isolation Mode or Trust
- Handling Configuration data in a Plugin
- Asynchronous Plugins
- Consideration before using plugin for a development
- Comparison: Plugins Vs Workflows
- Introduction to Client-side Scripting
- Understanding Client-side Events
- Introduction to Client API
- Basics of JavaScript
- Demo - Phone number validation
- Displaying Notifications
- Client API - Attributes and Controls
- Working with Option Sets
- Working with Lookups
- Form Types and How to use them
- Debugging JavaScript Web Resources
- Deploying and Testing Web Resources
- Working with AutoSave
- Custom event in JavaScript
- Web API
- Introduction to HTML Web Resources
- Accessing form elements from HTML
- Discuss cons of HTML and overview of PCF framework
Xrm Tooling
Authentication in D365
Course Outcomes:
By completing Microsoft Dynamics 365 CRM Functional & Technical Training at Insight IT Training Institute,Hyderabad, you will:
✅ Master CRM Fundamentals – Understand core concepts of Dynamics 365 CRM, including sales, marketing, and customer service automation.
✅ Gain Hands-On Expertise – Work with real-world scenarios in lead management, opportunity tracking, case management, and workflow automation.
✅ Optimize Business Processes – Configure and customize CRM modules to enhance efficiency, improve customer engagement, and drive business growth.
✅ Develop Technical Proficiency – Learn to extend CRM capabilities through plugins, custom workflows, Power Platform integration (Power Apps, Power Automate), and API-based solutions.
✅ Ensure Seamless Integration – Connect Dynamics 365 CRM with other business systems for unified data flow and smarter decision-making.
Our industry-aligned training combines theory with practical implementation, preparing you to tackle real-world CRM challenges with confidence.
Why Microsoft Dynamics 365 CRM Training in Hyderabad at Insight IT
Insight IT Training Institute offers a specialized Microsoft Dynamics 365 Training in Hyderabad program designed for professionals looking to develop expertise in both Microsoft Dynamics 365 CRM Technical Training and Microsoft Dynamics 365 CRM Functional Training aspects of Dynamics 365. Our course provides a strong foundation in CRM customization, configuration, and automation, while also offering an overview of key Sales and Customer Service functionalities to help students understand how businesses use CRM solutions to drive growth and customer satisfaction.
Our technical training focuses on equipping students with the skills needed to customize and extend Dynamics 365 CRM. Students will learn about CRM architecture, security models, workflow automation, and Power Platform integration, ensuring they can configure and optimize CRM environments to meet business needs. Hands-on sessions cover entity customization, business rules, Power Automate workflows, and extending CRM with JavaScript, plugins, and web resources.
In addition to technical training, we provide an overview of the Sales and Customer Service modules, allowing students to understand how businesses use Dynamics 365 to manage customer relationships. The training covers key sales processes, including lead and opportunity management, as well as customer service functionalities like case management, SLAs, and knowledge management. By combining both technical and functional knowledge, our course prepares students to build, configure, and support CRM systems that align with real-world business requirements.
At Insight IT Training Institute, we are committed to delivering industry-relevant training that helps students advance their careers in Dynamics 365 CRM. Whether you are looking to specialize in CRM development or gain a functional understanding of how businesses use CRM solutions, our expert-led training will give you the skills and confidence needed to succeed. Join us today and take the next step toward a rewarding career in Microsoft Dynamics 365 CRM!
Modes of Microsoft Dynamics 365 CRM Training
Online Training
Offline Training
Corporate Training
Key Features of Microsoft Dynamics 365 CRM Training in Hyderabad - Insight IT

OurMicrosoft Dynamics 365 CRM Functional & Technical Training is conducted by Microsoft-certified instructors with extensive industry experience. Through interactive classroom and online sessions.
Join our Microsoft Dynamics 365 CRM training Institute in Hyderabad to develop job-ready skills and excel in customer relationship management, data-driven decision-making, and business growth using Microsoft Dynamics 365 CRM.
Transform your career with our industry-leading Microsoft Dynamics 365 CRM Functional & Technical Training programs, designed for professionals at all levels - from beginners to experienced practitioners. Our complete curriculum delivers end-to-end expertise in both functional configuration and technical development of Dynamics 365 CRM solutions.
At Insight IT, we emphasize real-world, hands-on learning. Our students get access to live Microsoft Dynamics 365 CRM environments, where they work on actual business scenarios and practical exercises. This immersive training helps learners build confidence and expertise in using Microsoft Dynamics 365 CRM tools for sales management, customer service, marketing automation, lead management, and customer insights.
By working on real projects, students gain the practical skills needed to excel in customer relationship management and business optimization preparing them for industry challenges and career growth in both functional and technical aspects of Dynamics 365 CRM.
At Insight IT, we offer both classroom and online training for Microsoft Dynamics 365 CRM Functional & Technical Training. Select the format that fits your schedule and learning style:
In-Person Classroom Training
Hands-on labs with direct instructor guidance
Network with peers and professionals
Real-time doubt resolution in a collaborative environment
Live Online Training
Interactive virtual classes from anywhere
Same comprehensive curriculum as classroom training
Recorded sessions for flexible review
At Insight IT, we equip you with the most current Dynamics 365 CRM training materials, including:
✔ Live CRM Environments – Hands-on practice with real Microsoft Dynamics 365 CRM systems (no simulations)
✔ Updated Courseware – Content aligned with latest Microsoft updates & industry best practices
✔ Exclusive Learning Portal – 24/7 access to:
Technical documentation & implementation guides
Case studies & solution templates
Certification prep materials
Recorded demo sessions
At Insight IT, we take your CRM training beyond textbooks with:
✔ Real-World Implementation Projects
Configure sales pipelines for different industries
Build customer service portals for live scenarios
Develop marketing automation solutions
✔ Industry Case Studies
Retail customer engagement challenges
B2B lead management solutions
Service sector ticketing systems
✔ Hands-On CRM Application
Functional: Configure security roles & business processes
Technical: Develop custom plugins & Power Automate flows
Integration: Connect CRM with ERP and marketing tools
You'll gain job-ready experience by solving problems that professionals face daily, ensuring you can immediately add value in any supply chain role.
Transform theoretical knowledge into practical expertise!
At Insight IT Hyderabad, our Dynamics 365 CRM Functional & Technical Course includes:
Microsoft Certification Preparation - Get ready for industry-recognized credentials
Comprehensive Career Support Services:
Job placement assistance through our corporate network
Professional resume building & LinkedIn optimization
Mock interviews with CRM industry experts
Certification exam guidance and practice tests
Lifetime Access to:
Course material updates
New CRM feature tutorials
Exclusive job portal
We don't just train you - we help you secure rewarding roles in supply chain management with our strong corporate network.
At Insight IT Hyderabad, we provide:
Fully Configured CRM Sandbox Environment replicating enterprise implementations
Hands-on Practice with live business scenarios across:
Sales pipeline management
Marketing campaign execution
Customer service operations
Field service management
Comprehensive Business Process Simulations including:
Lead-to-cash cycles
Omnichannel customer engagement
AI-driven customer insights
Power Platform integrations
Our Industry-Standard Lab Setup Ensures You Gain:
Practical experience with actual CRM implementations
Problem-solving skills for real organizational challenges
Configuration and customization expertise employers demand
Experience Enterprise-Grade CRM Training With:
✅ Production-like CRM instances for realistic practice
✅ Step-by-step implementation exercises
✅ Common troubleshooting scenarios
✅ Best practice configuration guides
Train on Real Systems - Not Just Theory!
At Insight IT Hyderabad, our program is meticulously crafted to prepare you for high-value CRM roles. We deliver:
Industry-Relevant Curriculum Covering:
End-to-end customer lifecycle management
Sales, marketing and service automation
Customer data analytics and insights
Omnichannel engagement strategies
Essential Technical Skills Including:
Dynamics 365 CRM configuration and customization
Power Platform integration (Power Apps/Automate/BI)
Plugin and workflow development
API integrations and extensions
Real-World Problem Solving For:
Sales pipeline optimization challenges
Customer service process improvements
Marketing campaign effectiveness
System integration roadblocks
Our 100% Practical Approach Ensures You:
Master in-demand CRM skills valued by employers
Gain confidence implementing real CRM solutions
Become job-ready with hands-on project experience
We Don't Just Teach Software - We Launch Your CRM Career!
Transform Your Career Prospects Today!
At Insight IT Hyderabad, we make Dynamics 365 CRM training accessible for everyone with:
✔ Multiple Batch Timings
Weekday Batches (Morning/Evening)
Weekend Batches (Saturday/Sunday)
Fast-Track Options for quick learners
✔ Customizable Learning Pace
Full-time intensive programs
Part-time schedules for working professionals
✔ Hybrid Learning Flexibility
Choose between classroom or online attendance
We adapt to your routine so you can:
✓ Balance work & training effectively
✓ Continue earning while learning
✓ Complete certification without disruptions
Start learning when it works for YOU!
At Insight IT Hyderabad, we develop both technical mastery and essential workplace skills:
Professional Skills Development
Client-facing communication techniques
Cross-functional team collaboration
Stakeholder management strategies
Business process documentation
Critical Thinking for CRM
Problem-solving for supply chain disruptions
Decision-making with real-time data
Negotiation skills for vendor management
Implementation Soft Skills
Requirements gathering workshops
Change management techniques
User training best practices
Why this matters?
While technical CRM skills get you hired, these professional competencies help you:
Lead successful implementations
Advance to senior roles faster
Deliver greater business value
At Insight IT Training Institute, we believe in transparent, value-driven education:
Competitive Course Fees designed for professionals at all levels
All-Inclusive Pricing - no hidden charges for materials or software access
Flexible Payment Options to suit your financial needs
We deliver:
Premium CRM training at reasonable costs
Complete ROI-focused learning experience
Budget-friendly certification paths
Invest smartly in your supply chain career with training that balances quality and affordability perfectly!
At Insight IT, we equip you with exactly what employers demand in today’s CRM job market. Whether you’re:
Launching your career in customer relationship management
Transitioning from legacy CRM systems
Advancing to senior CRM roles
Our training delivers:
Must-have technical skills for modern CRM systems
Implementation expertise valued by consulting firms
Real-world problem-solving abilities
Join Hyderabad’s most trusted Dynamics 365 CRM Training and get Job Placement Assistance during and after the course.
Essential Career Growth Opportunities After Microsoft Dynamics 365 CRM Training in Hyderabad - Insight IT
In today’s digitally-driven business landscape, Microsoft Dynamics 365 CRM Functional Training and Microsoft Dynamics 365 CRM Technical Training have emerged as the leading solutions for optimizing customer relationship management. With organizations worldwide adopting intelligent CRM technologies, skilled Dynamics 365 CRM professionals are experiencing unprecedented demand.
At Insight IT Training Institute in Hyderabad, our Dynamics 365 CRM Functional and Technical Training empowers you to:
Master next-generation customer relationship management tools
Drive digital transformation in sales, marketing, and customer service
Unlock high-growth career opportunities in the rapidly expanding CRM sector
Transform your career potential into professional success with Hyderabad’s most comprehensive Dynamics 365 CRM training program!
Role Description:
As an ERP Functional Consultant specializing in Microsoft Dynamics 365 CRM, you will be responsible for understanding and analyzing client business requirements, providing solutions that optimize their customer relationship management processes. You will play a key role in the implementation, configuration, and optimization of Dynamics 365 CRM modules, ensuring that the system is tailored to meet the specific needs of the business. Your role will involve working closely with clients to design workflows, manage integrations, and deliver seamless business operations across sales, marketing, and customer service.
Skills Required:
Extensive knowledge of Microsoft Dynamics 365 CRM modules, such as sales management, marketing automation, customer service, and lead management.
Expertise in gathering and analyzing client business requirements and translating them into efficient CRM solutions.
Hands-on experience in configuring and implementing Dynamics 365 CRM to streamline customer relationship management processes and improve business efficiency.
Ability to manage system integrations, resolve issues, and ensure smooth operation of the CRM system.
Strong communication skills to effectively collaborate with both technical teams and business stakeholders.
Analytical and problem-solving capabilities to optimize business workflows and deliver impactful solutions using Dynamics 365 CRM.
Role Description:
As an ERP Functional Consultant specializing in Microsoft Dynamics 365 CRM, you will be responsible for understanding and analyzing client business requirements and providing solutions that optimize their customer relationship management processes. You will play a key role in the implementation, configuration, and optimization of Dynamics 365 CRM modules, ensuring that the system is tailored to meet the specific needs of the business. Your role will involve working closely with clients to design workflows, manage integrations, and deliver seamless business operations across sales, marketing, and customer service.
Skills Required:
Extensive knowledge of Microsoft Dynamics 365 CRM modules, such as sales management, marketing automation, customer service, and lead management.
Expertise in gathering and analyzing client business requirements and translating them into efficient CRM solutions.
Hands-on experience in configuring and implementing Dynamics 365 CRM to streamline customer relationship management processes and improve business efficiency.
Ability to manage system integrations, resolve issues, and ensure smooth operation of the CRM system.
Strong communication skills to effectively collaborate with both technical teams and business stakeholders.
Analytical and problem-solving capabilities to optimize business workflows and deliver impactful solutions using Dynamics 365 CRM.
Role Description:
As a Business Analyst specializing in Microsoft Dynamics 365 CRM, you will act as a key liaison between business stakeholders and the technical team to understand business requirements and translate them into efficient, optimized CRM solutions within Dynamics 365 CRM. Your role will involve analyzing existing customer relationship management processes, gathering requirements, and configuring Dynamics 365 CRM modules to drive improvements in sales, marketing, customer service, and lead management.
Skills Required:
Strong understanding of Microsoft Dynamics 365 CRM modules and their capabilities, including sales management, marketing automation, customer service, and lead management.
Ability to gather and analyze business requirements, translating them into functional specifications for the configuration and optimization of Dynamics 365 CRM solutions.
Expertise in identifying process improvements and recommending solutions using Dynamics 365 CRM tools.
Excellent communication and documentation skills to collaborate with both business stakeholders and technical teams.
Strong problem-solving abilities to address complex business challenges and improve customer relationship management through Dynamics 365 CRM.
Role Description:
As a Data Analyst/Business Intelligence (BI) Expert specializing in Microsoft Dynamics 365 CRM, you will be responsible for leveraging the data within Dynamics 365 to derive actionable insights that support business decisions in customer relationship management. You will work on gathering, analyzing, and interpreting data related to sales, marketing, customer service, and lead management to help optimize CRM processes. Your role will involve using BI tools to create reports, dashboards, and data visualizations that drive efficiency and performance across CRM functions.
Skills Required:
Strong knowledge of Microsoft Dynamics 365 CRM modules, focusing on data management, reporting, and analytics capabilities within the platform.
Expertise in using Power BI, Excel, and other business intelligence tools to create detailed reports, dashboards, and visualizations based on data from Dynamics 365.
Ability to analyze large datasets to identify trends, inefficiencies, and opportunities for improvement within customer relationship management.
Experience in designing and implementing data models and data flows within the Dynamics 365 ecosystem to ensure accurate and real-time reporting.
Proficient in using SQL and other query languages to extract data and generate insightful reports.
Strong problem-solving skills to interpret complex data and provide actionable recommendations to optimize CRM processes.
Excellent communication skills to present data findings and collaborate with stakeholders across departments.
Role Description:
As a Customer Relationship Manager specializing in Microsoft Dynamics 365 CRM, you will be responsible for overseeing and optimizing end-to-end customer relationship management operations within an organization. Your role will involve implementing, configuring, and managing Dynamics 365 CRM solutions to streamline sales management, marketing automation, customer service, and lead management processes. You will work on improving customer engagement, reducing costs, and enhancing overall CRM performance through the application of Dynamics 365 CRM tools.
Skills Required:
Expertise in Microsoft Dynamics 365 CRM modules, including sales management, marketing automation, customer service, and lead management.
Ability to design, implement, and optimize CRM solutions using Dynamics 365 CRM to enhance customer engagement and operational efficiency.
Strong communication, leadership, and problem-solving skills to coordinate cross-functional teams and improve business processes.
In-depth knowledge of CRM best practices and the ability to adapt and configure them within Dynamics 365 CRM to meet business needs.
At Insight IT Training Institute, we provide the knowledge, tools, and hands-on experience necessary to excel in roles related to Microsoft Dynamics 365 CRM. Our training program equips you with the skills to pursue dynamic careers in supply chain management, logistics, inventory control, and data analytics using Dynamics 365.
Enroll Now and start your Microsoft Dynamics 365 CRM Online Training in Hyderabad at Insight IT Training Institute, and unlock lucrative career opportunities today!
Salaries in Microsoft Dynamics 365 CRM
Salaries in Microsoft Dynamics 365 CRM job roles in both Functional and Technical Courses can vary based on factors such as job role, experience level, and geographical location. Below is an approximate salary range for various Dynamics 365 CRM roles in India:
Salary Range: Approximately ₹2.5 Lakhs to ₹6 Lakhs per annum.
Entry-level positions typically start at around ₹2.5 Lakhs annually.
For instance, Infosys offers salaries ranging from ₹2.3 Lakhs to ₹6 Lakhs for developers with 2-3 years of experience.
AmbitionBox
Salary Range: Approximately ₹4.5 Lakhs to ₹14 Lakhs per annum.
Developers with 3 years of experience can earn between ₹3 Lakhs to ₹14 Lakhs annually.
Companies like Wipro offer salaries ranging from ₹4.5 Lakhs to ₹14.8 Lakhs for developers with 2-5 years of experience.
Salary Range: Approximately ₹12 Lakhs to ₹35 Lakhs per annum.
Senior roles, such as Senior Dynamics 365 CRM Developers, can command higher salaries, with some positions offering up to ₹35 Lakhs annually.
Average Salaries Across Experience Levels:
The average salary for a Dynamics 365 Developer in India ranges from ₹3 Lakhs to ₹13.8 Lakhs per year.
According to Glassdoor, the estimated total pay for a Microsoft Dynamics CRM Developer is ₹7,40,000 per year, with an average salary of ₹6,00,000 per year.
Key Notes:
Fresher Salaries refer to candidates with 0-2 years of relevant experience in Microsoft Dynamics 365 CRM.
Mid-Level Experience refers to candidates with 3-5 years of relevant experience in Microsoft Dynamics 365 CRM.
Top-Level Experience refers to candidates with 6+ years of relevant experience in Microsoft Dynamics 365 CRM.
These salary ranges can vary based on factors such as the company size, the city, and the demand for skilled professionals in the industry. Major metropolitan cities like Hyderabad, Bengaluru, and Mumbai tend to offer higher salaries due to greater demand for these roles in Dynamics 365 CRM Functional and Technical positions.
About Insight IT:
Insight IT Training Institute offers Top-notch Training Conducted by Highly Experienced Technical trainers, who are IT Industry Experts in their respective area of specialization.
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